Medicaid and insurance
How rides are paid for, and how to book when a plan covers your ride.
If Medical Assistance (Medicaid) or a health plan covers your ride
Covered rides are usually arranged through your health plan or its transportation service, not directly with the transportation company.
- Find the member services phone number on your health plan card or Medical Assistance card.
- Call and say you need a ride to a medical appointment.
- Have your appointment date, time and address ready.
If you are paying yourself
You can book directly with us. Send a ride request or call, and we will tell you the cost before you decide.
If a facility or agency is paying
Clinics, care homes and agencies can arrange rides for the people they serve. Choose "A facility or agency is paying" on the request form, or call us to set it up.
Not sure what you have?
Call us. We will help you work out the next step.
Need a ride to an appointment?
Send a request online or call us. We confirm every ride by phone before it is booked.