Questions and answers
If your question is not here, call us. We are glad to help.
How do I book a ride?
Send the ride request form on this website, or call us at (612) 200-3377. We call you back to confirm the details. Your ride is not booked until we confirm it with you.
How far ahead should I book?
Please ask as early as you can. The more notice we have, the easier it is to fit your ride in. If your appointment is soon, call us at (612) 200-3377 instead of using the form.
Do you help at the door?
Yes. Our rides are door-through-door. Your driver helps you from your door, into the vehicle, and through the door at the place you are going.
Can a caregiver or family member ride with me?
Yes. One companion or caregiver can ride with you. Tell us when you request the ride so we save a seat.
Do you take wheelchairs, walkers, or oxygen?
Our vehicles are wheelchair accessible. If you use a walker, cane, portable oxygen, or other equipment, tell us when you request your ride so we can plan for it.
Do you take Medicaid?
If Medical Assistance (Medicaid) or your health plan covers your ride, the ride is usually arranged through your plan. See our Medicaid and insurance page for the steps. Not sure what you have? Call us and we will help you work out the next step.
What areas do you serve?
We serve the Twin Cities metro and Scott County. If you are not sure whether we come to your address, call us at (612) 200-3377 and ask.
What if I am running late, or my appointment runs long?
Call us as soon as you know, so we can let your driver know and adjust your ride.
What if I need to cancel?
Call us as soon as you know you need to cancel. Early notice lets us give that time to another rider.
What if my driver is late?
Call us and we will check on your ride and tell you what to expect.
How do I give feedback or file a complaint?
Call or email us using the details on our Contact page. Tell us what happened and how to reach you. We want to know when something goes wrong.
Is this an emergency service?
No. We provide non-emergency medical transportation, which means rides to and from medical appointments. We do not provide medical care. If you have a medical emergency, call 911.
Need a ride to an appointment?
Send a request online or call us. We confirm every ride by phone before it is booked.