Non-emergency medical transportation
Safe, on-time rides to the care you need.
Lakebound Transportation takes you to your medical appointments and home again, door through door. Ambulatory and wheelchair accessible, serving the Twin Cities metro and Scott County.
We confirm every ride by phone before it is booked.
Rides for
- Doctor and clinic visits
- Dialysis
- Therapy appointments
- Other regular medical appointments
- USDOT 4465625
- Wheelchair accessible
- Door-through-door help
How it works
Step 1: Ask for a ride
Send the short request form or call us. Tell us where you are going and when.
Step 2: We call to confirm
We phone you to go over the details. Your ride is booked once we confirm it with you.
Step 3: Your driver arrives
Your driver comes to your door and helps you all the way through the door where you are going.
Our services
Ambulatory rides
For riders who can walk on their own, or with a cane or walker.
About ambulatory ridesWheelchair rides
Wheelchair accessible vehicles, with your chair secured for the whole ride.
About wheelchair ridesRound trips and regular rides
There and back, or the same ride every week: dialysis, therapy and other standing appointments.
About round trips and regular rides
Who we serve
Riders
You have an appointment and need a safe, dependable way to get there and back.
Request a rideFamilies and caregivers
You are arranging a ride for a parent, a partner or someone in your care.
Request a ride for someoneClinics, hospitals and care teams
You want a transportation partner your patients and residents can count on.
Talk with usHealth plans and agencies
You need a provider that can show its credentials and keep its word.
Contact us
What to expect on every ride
- Your driver comes to your door and helps you to the vehicle.
- Seat belts are fastened, and wheelchairs are secured, before the vehicle moves.
- Your driver helps you through the door at the place you are going.
- One companion or caregiver is welcome to ride with you.
Where we go
We are based in Shakopee, Minnesota, and serve the Twin Cities metro and Scott County.
Not sure whether we come to your address? Ask us. It only takes a minute.
See our service areaCommon questions
How do I book a ride?
Send the ride request form on this website, or call us at (612) 200-3377. We call you back to confirm the details. Your ride is not booked until we confirm it with you.
How far ahead should I book?
Please ask as early as you can. The more notice we have, the easier it is to fit your ride in. If your appointment is soon, call us at (612) 200-3377 instead of using the form.
Do you help at the door?
Yes. Our rides are door-through-door. Your driver helps you from your door, into the vehicle, and through the door at the place you are going.
Can a caregiver or family member ride with me?
Yes. One companion or caregiver can ride with you. Tell us when you request the ride so we save a seat.
Do you take Medicaid?
If Medical Assistance (Medicaid) or your health plan covers your ride, the ride is usually arranged through your plan. See our Medicaid and insurance page for the steps. Not sure what you have? Call us and we will help you work out the next step.
Need a ride to an appointment?
Send a request online or call us. We confirm every ride by phone before it is booked.