Questions to ask any NEMT provider

Non-emergency medical transportation, usually shortened to NEMT, means rides to and from medical appointments for people who do not need an ambulance but still need a safe, dependable way to get there. Not every provider works the same way. Here is what is worth asking, of any company you are considering.

How the ride works

• Is help door through door, or just to the curb?
• How far ahead do you need to book?
• How is a ride actually confirmed? (See how we answer this ourselves.)
• Can a caregiver or companion ride along?

The vehicle and the equipment

• Do you have wheelchair accessible vehicles, not just sedans?
• Is a wheelchair actually secured, or just braked in place?
• Can you accommodate a walker, a cane, or portable oxygen?

Our own answers to these are on the services page.

Where they actually go

Ask plainly whether they serve your address, not just the general region. See where we go.

How you pay

Ask whether they take Medical Assistance (Medicaid) or your health plan, and how that is arranged, versus paying directly. See Medicaid and insurance for how this works with us.

What happens when something goes wrong

• What is the policy if the driver is late, or a ride needs to be cancelled?
• Who do you actually talk to if something goes wrong, and how fast do they respond?
• Can you get help in your own language if you need it?

See our nondiscrimination notice and accessibility page for how we approach this.

One question that matters more than it sounds

Does a real person answer the phone? A ride to a medical appointment is not something you want to leave to a form that nobody reads in time.