How to book a ride to dialysis
Dialysis only works if the ride there is dependable too. Here is what that actually takes.
Why the ride matters as much as the appointment
Missing or being late to a dialysis session is not like missing an ordinary appointment. Non-emergency medical transportation, usually shortened to NEMT, means exactly what it sounds like: a ride to and from a medical appointment, for someone who does not need an ambulance but does need to get there reliably. For dialysis, that reliability is the whole point.
What to have ready when you book
- The treatment center's name and address
- Your appointment days and times, if they repeat each week
- Whether you walk on your own or use a wheelchair
- Whether a caregiver will be riding with you
- How the ride will be paid for (see our Medicaid and insurance page if a health plan covers it)
A standing schedule, not a new request every time
Dialysis is one of the clearest cases for a regular, repeating ride rather than booking one trip at a time. Send a request for your first ride, or call us, and tell us your treatment schedule. We arrange it as a standing ride so you are not asking again each week.
What to expect on the day
Your driver comes to your door, helps you to the vehicle, and helps you through the door at the treatment center. The same happens in reverse afterward. If you use a wheelchair, it is secured in place, along with your own seat belt, before the vehicle moves. See our services page for more on what is included.
If your schedule changes
Treatment schedules change. Call us as soon as you know, so your standing ride can change with it.
This is not an emergency service. If you have a medical emergency, call 911. For anything else, call us at (612) 200-3377.
Need a ride to an appointment?
Send a request online or call us. We confirm every ride by phone before it is booked.